AlignConsulting Articles

AlignConsulting articles provide how-tos and case studies on facilitating change in a complex, networked, global ecosystem.  At the bottom are reviews of Sharing Hidden Know-How (Jossey-Bass/Wiley, 2011) by prominent authors and bloggers.

Come back frequently to read and engage in our debates and musings!

Articles by AlignConsulting

  1. Building Project Management Capabilities with Knowledge Networks,” Project Management Institute Report, with Chivonne Algeo and Henry Linger, October, 2019. https://www.pmi.org/learning/library/knowledge-networks-cop-11798
  2. Driving KM Design with Data. LinkedIn blog (with Sierra Clouse), Dec., 2018. https://www.linkedin.com/pulse/driving-km-design-data-katrina-kate-pugh/
  3. To personalize or to codify? That is the question.  Katrina (Kate) Pugh | Sep 25, 2018  https://www.linkedin.com/pulse/personalize-codify-question-katrina-kate-pugh
  4. KM and the Internet of Things,by Katrina Pugh and Ralph Poole, KM World Magazine, 4/1/16. http://www.kmworld.com/Articles/Editorial/Features/KM-AND-the-Internet-Of-Things-109962.aspx
  5. Four Disciplines Drive Effective Online Collaboration,by Katrina Pugh, Columbia School of Professional Studies News, February 1, 2016. http://sps.columbia.edu/information-and-knowledge-strategy/news/four-discussion-disciplines-drive-effective-online
  6. Smarter Innovation: How interactive processes drive business results by Katrina Pugh (general editor) (July, 2014). Focus is interactive processes (read knowledge-practices!) which help with the bridging, social integration, and ultimately commercialization of innovation.  https://www.ark-group.com/product/smarter-innovation-using-interactive-processes-drive-better-business-results#.XdC0TldKjIU [Book]
  7. Designing Knowledge Networks for Impact, by Katrina Pugh, AIIM Blog, January 3, 2014. http://community.aiim.org/blogs/bryant-duhon/2014/01/03/designing-knowledge-networks-for-impact
  8. "Knowledge is the Business," by Thomas Stewart and Katrina Pugh in Unlocking Value: KM as a Strategic Management Tool, Ark Group, Fiona Prowting, Editor. (November, 2013). Phone: +44 (0) 20 7549 8708
  9. "How To Create Social Impact Through Thoughtful Networks" 3-part blog by Katrina Pugh, Sarah Buitoni (Women's World Banking) and Breen Byrnes (World Wildlife Fund), Huffington Post, 2014. http://www.huffingtonpost.com/katrina-pugh/how-to-create-social-impa_b_4986848.html?utm_hp_ref=impact&ir=Impact
  10. "Designing Effective Knowledge Networks" By Katrina Pugh and Laurence Prusak, Sloan Management Review, Fall, 2013. http://sloanreview.mit.edu/article/designing-effective-knowledge-networks/Peer Reviewed.
  11. "What knowledge leader are you: Embedded, Consultant, or Product Entrepreneur?" By Katrina Pugh with Glynys Thomas, in Successful Knowledge Leadership: Principles and Practice, Ark Group, Helen Roche, Editor. (July, 2013). (Table of contents here:  http://www.ark-group.com/Downloads/Successful-Knowledge-Leadership-TOC.pdf ) Purchase:  http://www.wlrstore.com/ark/successful-knowledge-leadership-principles-and-practice.aspx ) Use code KC-R1 when ordering online or call Phone: +44 (0) 20 7549 8708
  12. Trusting in Us, by Katrina Pugh (with Sam Frank), Synthesis Partnership Critical Issues #16, March, 2013http://www.synthesispartnership.com/critical16/
  13. Making Big Data Smarter, TDWI Business Intelligence Site, August 7, 2012. http://tdwi.org/articles/2012/08/07/making-big-data-smarter.aspx
  14. "Sharing Hidden Know-How," Journal of Digital Media Management, Vol 1. No. 1, 49-54, May, 2012.http://alignconsultinginc.com/sites/default/files/Jrnl of Digital Media Mgt May 2012 Pugh Sharing Hidden Know-How 48-54.pdfPeer Reviewed.
  15. “To Fit or Not to Fit” in Talent Management,  by Ronnie Reese (Interview was in November, 2011) http://www.nxtbook.com/nxtbooks/mediatec/tm0412/#/36 .
  16. Building the Social Media Ecology, by Katrina Pugh, IBForum Blog June 23, 2011
  17. "A Social media Dilemma" by Andrew McIlvaine (quoting Katrina Pugh), Human Resource Executive Magazine, January 9, 2012. http://www.hreonline.com/HRE/story.jsp?storyId=533344210
  18. "The Collaboration Conundrum," by Michael O'brien (quoting Katrina Pugh), Human Resource Executive Magazine, December 9, 2011. http://www.hreonline.com/HRE/story.jsp?storyId=533343915&query=katrina
  19. "You're married. Now what?," in Chief Executive Magazine (quoting Katrina Pugh), November 2011  http://chiefexecutive.net/youre-married-now-what
  20. "Channeling Insight Into Action, by Katrina Pugh, KM World 2011, November 3, 2011. http://www.slideshare.net/Katepugh/channeling-insight-into-action-for-km-world-111103-v2
  21. "How Big Banks can Fix their Leadership Blindspots," by Katrina Pugh, Reuters Great Debate Blog, October 18, 2011. http://blogs.reuters.com/great-debate/2011/10/18/how-big-banks-can-fix-their-leadership-blindspots/
  22. "How to Use Technology to Create a Knowledge-Sharing Culuture," Chief Learning Officer Magazine (quoting Katrina Pugh), September 7, 2011. http://clomedia.com/articles/view/how-to-use-technology-to-create-a-knowledge-sharing-culture/1
  23. "IT Investment Planning: Reimagining the Process" by Katrina Pugh, CIO Insight Magazine, August 25, 2011.http://www.cioinsight.com/c/a/Expert-Voices/IT-Investment-Planning-Reimagining-the-Process-697736/
  24. "Talk Trumps Text for Sharing Hidden Know-How" by Nancy Settle Murphy and Katrina Pugh in IT Performance Improvement, August 16, 2011.http://www.ittoday.info/ITPerformanceImprovement/Articles/2011-08NSM.html
  25. "Knowledge Jam: Three disciplines to beat the merger performance odds,, by Katrina Pugh, Ivey Business Review, July/August, 2011.  http://www.iveybusinessjournal.com/topics/strategy/knowledge-jam-three-disciplines-to-beat-the-merger-performance-odds Peer Reviewed.
  26. "Sharing Hidden Know-How: Facilitator as Catalyst for Innovation," by Katrina Pugh, Learning Magazine, July 11, 2011. http://trainingmag.com/article/sharing-hidden-know-how-facilitator-catalyst-innovation
  27. "Get Your Team to Share the Information that Matters Most" (BNET "Connected Manager" blog, May 20, 2011) https://www.cbsnews.com/news/get-your-team-to-share-the-information-that-matters-most/
  28. "How Financial Companies Can Prevent Knowledge Loss," by Katrina Pugh, Smart Blogs on Finance, May 9, 2011 https://www.smartbrief.com/original/2011/05/how-financial-companies-can-prevent-knowledge-loss
  29. Sharing Hidden Know-How: How Managers Solve Thorny Problems with The Knowledge Jam, by Katrina Pugh, Jossey-Bass/Wiley, 2011.  https://www.amazon.com/Sharing-Hidden-Know-How-Managers-Knowledge/dp/0470876816 [Book]
  30. "Unleashing Unstructured Data Value Means Mobilizing us, not just our Machines," by Katrina Pugh, Dashboard Insight, February 17, 2011)  http://www.dashboardinsight.com/articles/new-concepts-in-business-intelligence/unleashing-unstructured-data-value.aspx
  31. “Jamming with the Institute for Healthcare Improvement," by Katrina Pugh and Jo Ann Endo, NASA Ask Magazine, Winter, 2011. https://appel.nasa.gov/2011/02/01/jamming-with-the-institute-for-healthcare-improvement/
  32. “Sustainable Communities: 10 CSFs for Sharing the Faith,” by Katrina Pugh, IBM Syn.chrono.us social media blog, July, 2010. http://synch.rono.us/social/blog.nsf/dx/07192010091946AMSLIHMX.htm
  33. “Harvesting Project Knowledge,” by Nancy M. Dixon and Kate Pugh, NASA ASK Magazine, Spring 2008.  https://appel.nasa.gov/2008/03/01/harvesting-project-knowledge/
  34. “Tackling Messy Knowledge: Combining the Best of Knowledge Management and Learning & Development,” by Katrina Pugh, Mary Kay Vona and Lisa Abrams, IBM Institute for Business Value, 2003.
  35. “Don’t Just Capture Knowledge – Put It to Work,” by Katrina Pugh and Nancy M. Dixon, Harvard Business Review, May 2008.  (link goes to full article on HBR site) https://hbr.org/2008/05/dont-just-capture-knowledge-put-it-to-work  Peer Reviewed.
  36. Tackling “messy knowledge”: Combining the best of Knowledge Management with Learning and Development,” IBM Institute for Business Value white paper, 2003. https://www-07.ibm.com/services/hk/strategy/pdf/ibv_messy.pdf (I was primary author, but removed when departed IBM.)
  37. The world Wide Web: Implications for Organizational Alignment, MIT Sloan School Thesis, 1996.
  38. Enterprise information Systems Management: Take Charge!By Charlie Robbins and Katrina Pugh, AberdeenGroup, 1993. [Book]
  39. “Internal Rent Capture and the Profit Concentration Relationship”, by Ralph Bradburd, Richard Pugel, and Katrina Pugh, Review of economics and statistics, 1988. (Based on my Williams College Senior Thesis.) Peer Reviewed.

Reviews of Sharing Hidden Know-How, by Katrina Pugh 

  1. PR Web Press Release   http://www.prweb.com/releases/2011/4/prweb8283282.htm 4/8/2011
  2. Creelman Research "Kate Pugh: Sharing Hidden Know-How" http://www.creelmanresearch.com/files/Creelman2011vol4_01.pdf  1/27/2011
  3. Curtis Conley's blog  http://kmchicago.blogspot.com/2011/04/sharing-hidden-know-how-now-available.html      4/15/2011
  4. Marc Solomon's blog http://ututilis.com/2011/04/24/hidden-know-how-kate-pugh-transforms-knowledge-transfer/     4/24/2011
  5. CIO Magazine "What We're Reading"  http://www.cio.com/article/680743/What_We_x2019_re_Reading_from_the_May_1_2011_Issue_of_CIO_Magazine                4/27/2011
  6. Collaboration Pizza (Chris Coleman's interview - live radio blog interview with Kate Pugh) http://www.blogtalkradio.com/collaborationpizza/2011/04/28/get-all-those-smarts-out-of-jail-author-kate-pugh-on-knowle    4/28/2011
  7. Evan Rosen Blog "Recasting Knowledge Management" http://collaborationblog.typepad.com/collaboration/2011/05/recasting-knowledge-management.html    5/1/2011
  8. Williams College "Eph's Bookshelf"http://ephsbookshelf.williams.edu/articles/sharing-hidden-know-how-how-managers-solve-thorny-problems-with-the-knowledge-jam/   5/6/2011
  9. Jack Vinson's blog  http://blog.jackvinson.com/archives/2011/05/23/sharing_hidden_know-how_-_the_knowledge_jam.html   5/23/2011
  10. Learning Solutions Magazine Book Review http://www.learningsolutionsmag.com/articles/690/book-review-sharing-hidden-know-how-by-katrina-b-pugh  6/8/2011
  11. Gil Yehuda's blog   http://www.gilyehuda.com/2011/06/21/sharing-hidden-know-how/    6/21/2011
  12. Earley and Associates blog by Gary Kahn "Remember the Conversation - a Knowledge management best practice" http://www.earley.com/blog/remember-conversation-knowledge-management-best-practice     7/13/2011
  13. Amazon reviews  http://www.amazon.com/Sharing-Hidden-Know-How-non-Franchise-ebook/product-reviews/B004QWZQ9I/ref=dp_top_cm_cr_acr_txt?ie=UTF8&showViewpoints=1   7/11/2011
  14. Bill Ives Blog (Outstart knowledge solutions blog) http://blog.outstart.com/pe/action/km/viewelement?id=10105201      8/18/2011
AttachmentSize
Jrnl of Digital Media Mgt May 2012 Pugh Sharing Hidden Know-How 48-54.pdf336.97 KB
IBF Blog Building the Social Media Ecology 110627 FINAL.pdf382.39 KB

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